When a new system is introduced, it’s often challenging to manage the change and get users to adapt to a unique solution. Poor user adoption is arguably the biggest reason why companies fail in rolling out a new solution.
Whether you’re deploying an information management system or maximizing the value of your current system with an upgrade, we have the tools you need to drive end-user adoption. With our customer success services, you can start getting a return on your investment, fast.
Through a comprehensive succession plan, we map out your training, onboarding and user adoption needs and ensure your users are introduced to new systems in an optimal way. Access to in-depth product knowledge through eLearning, classroom training and more will help your employees reduce support calls and spend less time troubleshooting, discovering new ways to use your information management system more effectively.