A Chemical Company Replaced an Aging and Unsupported Data Solution with the Viewport Solution, Providing Ready Access to All Types of Critical Information for Everyone in the Organization
The facility at Lake Charles was developed back in the mid-1980s, with a string of extensions and expansions up to the present day. Both Health & Safety and Design & Maintenance documentation for most assets had been managed in several systems. The primary system was Mockingbird, in which content was made accessible by manually establishing links between relatable content. The process was labor-intensive, with heavy reliance on the operator having intimate knowledge of the data and relationships. This proved to be a major pain point for the company as it no longer allowed the operations and maintenance teams to perform a “virtual” walk down of the P&ID, without having to search the system for the next drawing. With a lot of the documents outdated and the Mockingbird system unsupported, it was time for a drastic update.
Initial discovery workshops were held on-site at Lake Charles. Subject matter experts and data owners took part in the workshops over a period of several days. Data sources were clearly identified, and a plan to consolidate different data sources was established. Users were introduced to Viewport gradually with short, 15-minute sessions. Given how easy Viewport is to understand and operate, there was minimal disruption to normal operations.
Viewport makes the information accessible with a simple browser client. By starting with whatever information is available (a tag number, drawing number, or even some simple text), a user can search and be presented with reliable matches across all data sources. Viewport has worked out in advance how the various sources are connected, making it simple for users to navigate complex information by simply pointing-and-clicking. End-users can now easily search and quickly find all content related to any type of equipment. The Viewport implementation also helps prevent loss of knowledge that can occur as experienced workers get older and decide to retire. Vital asset data and connections can now be preserved, even when key personnel leaves.
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